Returns & Exchanges
At Electric Scooter, we want you to ride with confidence, which is why we offer a 30-day return policy on all our high-performance models. If you are not completely satisfied with your purchase, you can return your scooter in its original condition for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive your Return Merchandise Authorization (RMA) and a prepaid shipping label.
Prepare the Scooter
Carefully clean the scooter and pack it securely in its original factory packaging, including the charger, manual, and any included tools or accessories.
Ship It Back
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the scooter's condition and odometer reading, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing